Privacy Policy - BrainCodeHub

Introduction and Scope

BrainCodeHub ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Data

We may collect personal information that you voluntarily provide when you:

Register for an account or trial
Submit contact forms or inquiries
Subscribe to newsletters or communications
Participate in surveys or feedback forms
Make inquiries about our services

This information may include: name, email address, phone number, company name, job title, and other information you choose to provide.

1.2 Usage Data

We automatically collect certain information about your device and how you interact with our website, including:

IP address and device identifiers
Browser type and version
Operating system
Pages visited and time spent on pages
Referring/exit pages
Click data and scroll behavior

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and for marketing purposes. See our Cookie Policy for detailed information.

2. How We Use Your Information

We use the information we collect for various purposes:

To provide and maintain our services
To process requests, inquiries, and transactions
To send transactional and promotional communications
To analyze website usage and improve our services
To personalize your experience
To comply with legal obligations
To detect and prevent fraud or security issues
For business analytics and reporting

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party vendors who provide services on our behalf (hosting, analytics, email services)
Business Partners: With your consent, we may share information with partners for collaborative services
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Retention Policies

We retain personal data for as long as necessary to provide our services and fulfill the purposes for which it was collected. Specifically:

Account information is retained for the duration of your account and for 12 months after account termination
Usage data is retained for 24 months for analytics purposes
Marketing communications data is retained until you unsubscribe
Data subject to legal retention requirements is retained as mandated

5. Your Rights Under Indonesian Data Protection Law

Under Indonesian Law No. 27 of 2022 concerning Personal Data Protection (PDP Law), you have the following rights:

Right to be informed about the processing of your personal data
Right of access to your personal data
Right to correction of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to object to processing
Right to data portability
Right to withdraw consent at any time

6. International Data Transfers

As BrainCodeHub operates across Southeast Asia, your personal data may be transferred to, processed, and stored in countries other than Indonesia. We implement appropriate safeguards to protect your data during international transfers, including standard contractual clauses and adequacy decisions where applicable.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware of collecting data from a minor, we will take appropriate steps to delete such information promptly.

8. Data Security

We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

SSL/TLS encryption for data in transit
AES-256 encryption for data at rest
Regular security audits and assessments
Access controls and authentication mechanisms
Employee privacy training and confidentiality agreements

            Important: While we employ industry-standard security measures, no system is completely secure. We cannot guarantee absolute security of your personal data.
        

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the revised Privacy Policy.

10. Contact Information for Privacy Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BrainCodeHub
Email: privacy@braincodehub.app
Phone: +62 21 5555-0123
Address: Jl. Thamrin No. 8, Jakarta Pusat 10230, Indonesia

11. Data Protection Officer (DPO)

For issues related to personal data protection under Indonesian PDP Law, you may contact our designated Data Protection Officer:

Email: dpo@braincodehub.app

This Privacy Policy is provided in English and Indonesian. In case of any discrepancy, the English version shall prevail.